Moments That Shape Culture: Celebrating Experiences that Foster Belonging, Trust, and Joy
Tuesday, December 1, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London
Join this webinar to explore how small, intentional moments can drive cultural change in ambulatory care. Using the Power of Moments framework, Kaiser Permanente Orange County engaged frontline teams and physician leaders to design meaningful experiences that celebrate belonging, trust and joy. Participants will gain a practical framework and tools to create their own culture-shaping peak moments.
Speakers from Kaiser Permanente, Orange County
-Crispina Chong-Han, MD, Physician Sponsor, Care Experience
-Mary Washburn, MD, MPH | Physician Champion, Care Experience
-Natalie Whitlock, Ed.D, MSHCA | Director, Care Experience and Physician Development, Support, & Wellness
-Paula Borlaza, MPH | Senior Consultant
Learning Objectives
-Recognize how small, emotionally resonant interactions can create lasting impressions and contribute to a culture of empathy, pride, and purpose.
-Develop practical strategies to engage staff and clinicians in co-creating meaningful moments that deepen connection and elevate patient and team experience.
-Design and implement low-cost, high-impact practices that foster shared purpose and strengthen culture across ambulatory care environments.
This webinar is an encore presentation from ELEVATE PX 2026.
Non-members can purchase webinars at a cost of $49 each.
Recording & AI Use
By registering for this webinar, you acknowledge and agree that this session is not to be recorded, transcribed, summarized, or captured in any form by participants. This includes, but is not limited to, screen recording, audio recording, note-taking via AI tools, or use of automated transcription or summarization technologies. Unauthorized capture or distribution is prohibited. The recording will be available on The Beryl Institute’s website after the event.