Connected Care: Leading the Human Touch in a Technology-Driven Hospital
Tuesday, November 24, 2026
7:00 AM ET / 12:00 PM London / 4:00 PM UAE (GST)
Speaker: Dr. Fatih Mehmet Gul | Physician | International Healthcare CEO
Hospitals are investing heavily in AI, automation and digital platforms, yet patients and clinicians increasingly report feeling less seen, not more. Drawing on 25 years leading hospitals across four countries, Dr Fatih Mehmet Gul argues that the human experience is not something to protect from technology; it is the organising principle that should decide how technology is used. He sets out the Connected Care framework, shares concrete examples from recent deployments including AI scribing and AI-supported patient contact centres, and gives experience leaders a practical model for making every technology decision a human-experience decision.
Learning objectives:
1. Apply the Connected Care framework to evaluate whether a technology deployment strengthens or erodes human connection.
2. Use practical leadership questions to bring patient and caregiver experience into technology investment decisions.
3. Learn from real-world examples of AI and digital tools implemented with the human relationship as the primary design constraint.
Headliner webinars are complimentary.
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