Boosting Care Experience in the ED through Volunteers
Tuesday, November 17, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London
Discover how one hospital transformed Emergency Department (ED) volunteers into key members of the care team to enhance patient experience, staff satisfaction, and clinical outcomes. Join this webinar to explore strategies for partnering with clinical leadership, identifying meaningful volunteer roles, and building an effective ED volunteer program. Attendees will leave with practical steps to tailor a program to their organization’s needs.
Speaker: Jacob Persily, MBA, MHA, CAVS | Director, Volunteer Services, Robert Wood Johnson University Hospital
Learning Objectives
-Identify key steps for implementing an effective ED volunteer program to improve patient experience scores.
-Describe the collaboration needed between volunteer professionals and ED clinical leadership to implement an effective volunteer program.
-Identify ED volunteer tasks that align with the needs of your organization.
*This webinar is an encore presentation from ELEVATE PX 2026.
Non-members can purchase webinars at a cost of $49 each.
Recording & AI Use
By registering for this webinar, you acknowledge and agree that this session is not to be recorded, transcribed, summarized, or captured in any form by participants. This includes, but is not limited to, screen recording, audio recording, note-taking via AI tools, or use of automated transcription or summarization technologies. Unauthorized capture or distribution is prohibited. The recording will be available on The Beryl Institute’s website after the event.