Reducing LWBS Through Operational Excellence in the ED
Tuesday, June 16, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London
Speakers:
-Brittany Kiteley | Director, Operational Excellence, UNC Pardee
-Robert Ombres | Director, Emergency Department, UNC Pardee
Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize operations and enhance the ED experience for both staff and patients.
Learning Objectives:
-Identify key drivers of patient dissatisfaction and LWBS in the Emergency Department using data and patient feedback.
-Apply process improvement tools to redesign ED workflows and enhance communication across multidisciplinary teams.
-Develop strategies to implement and sustain operational changes that improve patient experience and throughput in high-acuity settings.
Non-members can purchase webinars at a cost of $49 each.
Recording & AI Use
By registering for this webinar, you acknowledge and agree that this session is not to be recorded, transcribed, summarized, or captured in any form by participants. This includes, but is not limited to, screen recording, audio recording, note-taking via AI tools, or use of automated transcription or summarization technologies. Unauthorized capture or distribution is prohibited. The recording will be available on The Beryl Institute’s website after the event.