Join the conversation as we explore trauma-informed care as a critical approach to patient experience—focusing on principles such as safety, trustworthiness, transparency, peer support, collaboration, empowerment, and cultural responsiveness—to ensure care environments recognize the impact of trauma and actively avoid re-traumatization. Together, we’ll discuss how these principles can be embedded across clinical and non-clinical roles to foster healing, dignity, and compassionate human connections for patients, families, and staff. Breakout discussion groups will provide space for you to share your challenges, celebrate successes, and learn how other organizations are advancing trauma-informed practices in their patient experience work.
Recording & AI Use
By registering for this PX Chat, you acknowledge and agree that this session is not to be recorded, transcribed, summarized, or captured in any form by participants. This includes, but is not limited to, screen recording, audio recording, note-taking via AI tools, or use of automated transcription or summarization technologies. Unauthorized capture or distribution is prohibited.
*PX Chats are a member benefit. The event is not recorded and does not offer patient experience continuing education credit (PXE).