Join the conversation as we explore the essential patient experience competencies - shared behaviors and foundational skills such as communication, empathy, teamwork, cultural humility, and accountability - that every staff member, clinical and non-clinical, new hire or tenured team member, should develop to deliver compassionate, consistent, and patient-centered care across all roles and career stages, creating trust, connection, and a positive human experience in care. Breakout discussion groups will provide space for you to share your challenges, celebrate your successes, and discover what other organizations are doing around the topic.
Recording & AI Use
By registering for this PX Chat, you acknowledge and agree that this session is not to be recorded, transcribed, summarized, or captured in any form by participants. This includes, but is not limited to, screen recording, audio recording, note-taking via AI tools, or use of automated transcription or summarization technologies. Unauthorized capture or distribution is prohibited.
*PX Chats are a member benefit. The event is not recorded and does not offer patient experience continuing education credit (PXE).