Transforming the Inpatient Hold Experience Through Partnership
Tuesday, April 7, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT
Speakers
-Amy Matthews, Manager of Patient Experience, Tampa General Hospital
-Joe Papy, PFAC President, Tampa General Hospital
Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology
enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools to improve experiences in nontraditional care settings.
Learning Objectives
-Describe how to engage patients and families as partners in co-designing care improvements.
-Identify strategies to enhance communication and comfort for patients in nontraditional care spaces.
-Apply practical tools such as 24-hour rounding and technology-based communication systems to improve patient experience.
Non-members can purchase webinars at a cost of $49 each.
Recording & AI Use
By registering for this webinar, you acknowledge and agree that this session is not to be recorded, transcribed, summarized, or captured in any form by participants. This includes, but is not limited to, screen recording, audio recording, note-taking via AI tools, or use of automated transcription or summarization technologies. Unauthorized capture or distribution is prohibited. The recording will be available on The Beryl Institute’s website after the event.