Experience Management Everywhere
Thursday, May 15, 2025
2pm ET / 1pm CT / 12pm MT / 11am PT
Toya Gorley, MBA | Improvement Advisor, NRC Health
The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this session to hear specific strategies to instill a culture of ownership and accountability throughout your organization.
Learning Objectives
-Describe current challenges facing healthcare today.
-Define clarity and ownership.
-Assess actions to assess patient experience teams.
*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.