Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Thursday, November 14, 2024
12pm ET / 11am CT / 10am MT / 9am PT
-Julie A. Branham, MS, RD, LDN | Vice President, Global Clinical Nutrition, Sodexo Healthcare & Seniors
-Dr. Puneet Freibott, DNP, RN, FACHE, NEA-BC, CCRN-K | System Chief Nursing Officer, Beth Israel Lahey Health
-Dr. Jennifer Lorenz DNP, MHA, MA, RN, CPXP, CNE | Chief of Patient Experience for University Hospitals, University Hospitals
Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study also shows a significant 42% of patients’ feedback is attributed to “hospitality” aspects of their experience, highlighting that shaping a positive patient experience is a team effort.
Host Julie Branham is joined by Dr. Puneet Freibott, System System Chief Nursing Officer for Beth Israel Lahey Health, and Dr. Jennifer Lorenz, Chief of Patient Experience for University Hospitals, to discuss how interdisciplinary teams, both clinical and non-clinical, can work together to shape a human-centred experience for the patient during their hospital care journey.
Learning Objectives:
- Understand the importance of integrating compassionate and empathetic care from both clinical and non-clinical teams to enhance the overall patient experience and improve patient outcomes.
- Explore strategies for implementing a responsive, continuous listening approach in hospital care to gather real-time patient feedback and drive improvements in patient experience and care delivery.
*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.