Leader Rounding: A Proactive Approach to Improve Experience
Tuesday, October 10, 2023
2pm ET / 1pm CT / 12pm MT / 11am PT
Jennifer Ball, Director of PX & Advocacy, University of Maryland Midtown
Jamie Di Piazza-Rodriguez, MSW, CPXP, Manager of Patient Experience, Saint Francis Health System
Susan Kemp, Patient Family Representative, Arkansas Children's Hospital
The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback. Join this webinar to hear how three organizations are pro-actively rounding to improve the human experience.
Want to share your best practices or ask questions about leader rounding? Register now to join our panelists on the Patient Advocacy Community Connection Call about this topic on November 6, 2023 at 2pm ET / 1pm CT / 12pm MT / 11am PT.
Non-members can purchase webinars at a cost of $49 each.
If this is a PX Marketplace or sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.