Compassion Connected Communication
Thursday, July 9, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London
Speaker: Kelly Rippon M.A., CPXP | System PX Consultant, Geisinger
Compassion is a critical driver of patient experience, staff well-being, and trust. Grounded in emotional intelligence, this presentation explores compassion as a learnable skill that is expressed through observable behaviors, especially in moments when emotions escalate or dignity is threatened.
Participants will examine the differences between sympathy, empathy, and compassion; consider how self-awareness and emotional regulation shape interactions; and explore how compassion can support service recovery by de-escalating situations, restoring trust, and strengthening human-to-human connection. The session also highlights how communication models, such as C.I.CARE or an organization’s preferred approach, can help teams consistently operationalize compassion across the care experience.
Learning Objectives
-Understand the difference between sympathy, empathy, and compassion.
-Recognize emotions of others and gain self-awareness and regulation of our emotions.
-Apply Emotional Intelligence principles to service recovery events.
Non-members can purchase webinars at a cost of $49 each.
Recording & AI Use
By registering for this webinar, you acknowledge and agree that this session is not to be recorded, transcribed, summarized, or captured in any form by participants. This includes, but is not limited to, screen recording, audio recording, note-taking via AI tools, or use of automated transcription or summarization technologies. Unauthorized capture or distribution is prohibited. The recording will be available on The Beryl Institute’s website after the event.