Creating Human Connection through Artificial Intelligence
Tuesday, January 20, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT
Speakers
-Kristen Barry, Senior Education Specialist, Mayo Clinic
-Shawn Grimsley, Senior Digital Content Strategist, Mayo Clinic
Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in healthcare. Learn how CoCo, a virtual assistant built on the Mayo Model of Communication, provides real-time advice, coaching and feedback to staff across a 1,000-member communication center. Join this webinar to discover how AI can be leveraged to improve efficiency while preserving empathy and human connection - offering scalable, evidence-based approaches to support compassionate care.
Learning Objectives
-Describe how AI can reinforce evidence-based communication practices in healthcare while maintaining ethical standards.
-Describe how AI can provide real-time advice and generate communication resources to support healthcare professionals.
-Demonstrate how digital coaching simulates real-world communication challenges and delivers structured feedback through scenario-based training.
-Evaluate the impact of AI-driven training on staff confidence and patient experience outcomes.
Non-members can purchase webinars at a cost of $49 each.
Recording & AI Use
By registering for this webinar, you acknowledge and agree that this session is not to be recorded, transcribed, summarized, or captured in any form by participants. This includes, but is not limited to, screen recording, audio recording, note-taking via AI tools, or use of automated transcription or summarization technologies. Unauthorized capture or distribution is prohibited. The recording will be available on The Beryl Institute’s website after the event.