Human-Centered Leader Rounding: Using Generational Insights and Personalization
Tuesday, November 26, 2024
2pm ET / 1pm CT / 12pm MT / 11am PT
Toya Gorley, MBA | Improvement Advisor, NRC Health
Katie Haifley, CPXP | Director of Product- Rounding Platform, NRC Health
Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and understanding of each person's unique needs.
Learning Objectives:
- Discuss the challenges healthcare leaders face when addressing the needs of patients and employees from multiple generations.
- Identify key characteristics of different generational cohorts and tailor rounding practices to align with their specific preferences.
- Adapt rounding processes for employees and patients based on generational differences to improve engagement and satisfaction.
- Explore how technology can bridge generational gaps in rounding and enhance communication with patients and employees.
- Summarize practical strategies to ensure all patients and employees feel heard and understood, regardless of generational differences.
*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.