How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities
Thursday, May 2, 2024
2pm ET / 1pm CT / 12pm MT / 11am PT
Terri Hepp, MS, FACMPE, CPXP | Chief Experience Officer, Arnot Health
This webinar will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human experience to develop a program that empowers care givers to interact with one another and with patients and families in a positive and professional manner to enhance teamwork, professionalism, and communication.
Learning Objectives
- Discover how to align feedback from team members and patients to develop robust training programs that modify behavior and improve the care experience.
- Demonstrate the impact storytelling can have on retention of key concepts.
- Summarize how to reinforce learning in a fun manner and measure outcomes.
Non-members can purchase webinars at a cost of $49 each.
*Please join us in celebrating Terri Hepp's final step in achieving the FHX designation. Click here to learn more about the Fellow in Human Experience.