The Treatment Impact: Cultural Inclusivity in a Modern World
Thursday, October 26, 2023
2pm ET / 1pm CT / 12pm MT / 11am PT
Dr. Theresa Horne, CPTM, SHRM-SCP, Chief Diversity and Equal Opportunity Officer, Defense Counterintelligence and Security Agency
Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve patient experience? We will explore how you can create a positive impact using your greatest asset…your own mind!
Learning Objectives:
- Summarize the impact of cultural inclusivity for patients and their families.
- Discover what common microaggressions and stereotypes may harm relationships.
- Explore the intent vs impact of bias to improve support and advocacy of underrepresented patients and their families.
*Headliner webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.
If this is a PX Marketplace or sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.